Residence Decor Outlets consumers still waiting for household furniture

CHEEKTOWAGA, NY (WKBW) — “And I seriously want my home furniture or my money,” declared Hilda Brown, Buffalo resident.


Hilda Brown of Buffalo was a Household Decor shopper.

Hilda Brown is the latest shopper to get hold of 7 Eyewitness News stating she is acquiring no response from Property Decor Stores in Cheektowaga.

The Buffalo female tells me she put in $2,600 fir a new dwelling area and bed room set and mattress.

But the store remains shutdown and consumers locked out.

lock store .jpg


Doors continue to be locked at Residence Decor Outlets in Cheektowaga and black plastic is masking the storefront home windows.

The store doors stay locked at the locale in a plaza off Walden Avenue and given that very last Friday, black plastic has been additional to the store home windows and you are unable to see within.

New indicators are now posted on the retail store front stating they are “in the process of hiring new team to operate the area.”

The observe apologizes for any inconvenience and states it is “committed to satisfying all orders.”

The retail outlet indication also claims it is “operating tirelessly on options”.

But there was action Tuesday morning behind the store.


Truck outside the house the back again aspect of the shop Tuesday.

Viewers despatched us photos of semi-vans, even so, it is unclear if things were shipped or eliminated.

Brown confirmed us some of the receipts from her order. She claims she positioned her purchase in late may, in the beginning putting down $1,100, then past thirty day period her daughter paid off the relaxation, but however has no furnishings.


Brown confirmed us her store receipt.

“That’s a lot of money,” Buckley famous to Brown. “Yeah — which is a large amount of money to me — indeed — it is,” replied Brown.

Like brown customers instructed us Friday they’ve been attempting since March and April to select up goods they ordered at the retailer.

“That’s awful — they have taken funds from persons like me. I’m on a preset income. How am I going to get some a lot more furnishings,” Brown remarked.

“And so far practically nothing has been shipped to that shop for you to pick up?” Buckley questioned.

“No, no,” Brown responded.

House Decor is headquartered in Georgia.


New indicators posted on storefront due to the fact final Friday.

The Greater Small business Bureau (BBB) in Atlanta despatched us this assertion Friday stating the Walden Avenue keep is temporarily shut due to a scarcity of supply truck drivers and staff members.But a quantity the BBB reported customers ought to phone is not handy.

“Thank you for contacting residence decor shops,” the telephone information at first states.

Brown says she has continuously termed that range for assistance.

“Nobody responses the cell phone,” Brown remarked.


Residence Decor Stores in Cheektowaga continue being closed.

The BBB advised customers connect with this enterprise headquarter range 770-381-6100.

When you dial for buyer products and services or seller shipping it tells you to textual content that same range.

I texted the variety Tuesday and last Friday and have nevertheless to receive a reaction. I also experimented with reaching the business headquarters, but could not go away a voice message.

An nameless idea to WKBW suggest when you simply call the 770-381-6100, you dial the pursuing extensions, 9924, 9929 or 9926 to check out to access staff members.


Outside the house Home Decor.

Brown suggests her sister contacted the New York Condition Attorney General’s Workplace and was informed there are extra than 100-other folks have complained so significantly.

We have achieved out to the AG’s Business office and were told they would appear into the matter.

The BBB claims the very best point for consumers to do is file a grievance. You can simply click this connection to file.

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